Privacy Policy

Last updated: August 4, 2026

This Privacy Policy describes how Solyra® Pumpkin Chime ("Company," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use, or make a purchase from https://solyrapumpkinchime.com (the "Site"). By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This includes:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payment, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and transaction details.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and other interaction data.
• Location Information: General geographical location derived from your IP address.

2. How We Collect Your Data

We collect personal data through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us directly.
• Automated Technologies: Through cookies, web beacons, pixels, and other tracking technologies as you navigate and interact with our Site.
• Third-Party Services: From analytics providers, advertising networks, and social media platforms that may share data with us in accordance with their privacy policies.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Order Fulfillment: To process your orders, manage payments, ship products, and provide customer service related to your purchases.
• Account Management: To create and maintain your account, and to provide you with access to your order history.
• Communication: To send you order confirmations, shipping updates, marketing communications (if you opt-in), and respond to your inquiries.
• Marketing and Advertising: To personalize your experience, display targeted advertisements on our Site and third-party platforms, and inform you about new products, promotions, and offers.
• Analytics and Improvement: To understand how users interact with our Site, analyze trends, improve our products and services, and enhance user experience.
• Security and Fraud Prevention: To protect our Site, detect and prevent fraudulent transactions, and ensure the security of our systems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal data with third-party service providers to help us operate our business and provide our services. These include:

• Payment Processors: Such as Stripe, PayPal, or other payment gateways, to securely process your payments.
• Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand website usage and performance.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, and Google Ads, for targeted advertising and marketing campaigns.
• Customer Support Platforms: To manage customer inquiries and support.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., pages visited, loading errors) to improve its performance.
• Functional Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. These may be set by us or by third-party advertising partners.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain order information for a period of 7 years for tax and accounting purposes. Marketing data may be retained until you unsubscribe or request deletion. Device and usage data may be retained for a shorter period, typically 2 years, for analytics purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction/Rectification: Request that we correct any inaccurate or incomplete personal data.
• Right to Deletion/Erasure: Request that we delete your personal data, subject to certain legal obligations.
• Right to Opt-Out: Opt-out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
• Right to Object: Object to the processing of your personal data in certain circumstances.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at support@solyrapumpkinchime.com.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@solyrapumpkinchime.com.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyrapumpkinchime.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.