Refund Policy
Last updated: August 4, 2026
At Solyra® Pumpkin Chime, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. Returns requested or received beyond this 30-day period will not be accepted.
2. Condition of Returned Items
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, including all accessories, manuals, and tags.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of the return.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solyrapumpkinchime.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not send items back without an RMA number, as they may not be processed.
- Package Your Item: Securely package the item(s) in their original packaging. Clearly write the provided RMA number on the outside of the package.
- Ship Your Return: Ship the package to the address provided with your RMA instructions.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Products that are intimate or sanitary goods (e.g., certain personal care items, if applicable).
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective Solyra® Pumpkin Chime, please contact us immediately at support@solyrapumpkinchime.com within 7 days of delivery. Provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at our discretion. We may provide a pre-paid return label for the damaged/defective item.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrapumpkinchime.com to initiate the process.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyrapumpkinchime.com.